Junior Account Manager Retail
The Story Behind the Role
How does an Account Manager directly contribute to Wolt's broader vision of expanding beyond food delivery and digitally enabling local businesses?
You know, when I first joined, I was struck by how much we're truly changing the game for local commerce. As an Account Manager, you're not just hitting targets; you're the direct link between Wolt's innovative platform and brick-and-mortar stores eager to embrace the digital age. Imagine taking a local flower shop, for instance, that thought online delivery was too complex. You guide them, show them the data-driven growth, help them optimize their inventory on our platform, and suddenly, they're reaching a whole new customer base. It's incredibly rewarding to see that direct impact – not just on their sales, but on their entire business model. The startup energy here means we're constantly iterating, and your insights from partner relationships directly influence how we evolve the platform. It's challenging, sure, but seeing a local business flourish because of your work, and knowing you're building a new era of retail delivery from the ground up? That's what makes every day exciting.
Given the 'startup environment' and constant change, what kind of support system exists for Account Managers to navigate challenges and ensure successful partner relationships?
It’s true, we’re moving at light speed, and things are always evolving – that’s the thrill of it! But 'startup environment' doesn't mean you're on your own. We have a very collaborative setup. For instance, when you're tackling a new project to drive efficiency or solve a product data challenge with a partner, you're not just isolated. You're working closely with our marketing team for campaigns, and there's a strong culture of peer support where we share best practices and problem-solve together. Plus, our leadership genuinely encourages taking ownership and diving deep, but they're also highly accessible for guidance. We regularly have check-ins and dedicated sessions to discuss complex partner scenarios. It's about empowering you to lead, but always having a safety net and a team to brainstorm with. The constant change is less about chaos and more about agile growth, with everyone pushing each other forward.
Description
Wolt is a technology company specializing in local commerce, rapidly expanding beyond food delivery to encompass a wide range of retail products. After joining forces with DoorDash in 2022, Wolt operates in over 500 cities across 30 countries. This Retail Account Manager role is crucial for their expansion in Germany, focusing on managing and developing a portfolio of key retail partners. The ideal candidate will establish strong relationships, drive growth through data-driven consultation, and enable local brick-and-mortar stores to thrive in the digital marketplace. This position is for a self-starter who thrives in a dynamic, 'startup' environment, eager to build and bring structure to a relatively new and exciting area of the business.
What You'll Do
- Own the overall partner relationship and drive growth with retail partners by improving their performance through data-driven consultation.
- Identify focus areas in your portfolio and invest in high-potential partnerships.
- Drive operational improvement with partners to ensure the best experience for Wolt's end customers.
- Engage partners in growth conversations (e.g., adding more stores, increasing same-store sales, improving profitability, expanding with new brands, category management, maximizing product inventory).
- Work closely with the marketing team to plan and execute campaigns with retail partners.
- Take ownership of projects to evolve the retail business, focusing on efficiency, legal compliance, or product data challenges.
- Get hands-on: help develop processes and bring structure to partner support in a fast-growing area.
What You'll Need
- Bachelor's or higher degree and 2-3 years of job experience in account and/or category management with a strong drive to grow.
- Fluent in both German and English is mandatory to connect with partners.
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Commercial mindset with strong analytical and problem-solving skills.
- Structured, detailed, proactive, and service-oriented approach.
- High sense of ownership and ambition to go beyond the obvious.
- Experience in retail and/or with e-commerce and marketplaces is an advantage.
Our Culture
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