Data Analyst Intern
The Story Behind the Role
How will your data insights directly shape strategic decisions and elevate the customer experience in global fintech operations?
This role puts you at the heart of operational strategy. You'll transform raw data into actionable dashboards and visualizations, directly influencing daily decisions and enhancing the customer journey across our global fintech platform. It's a chance to see your analytical work drive tangible business impact from day one.
What unique learning and growth opportunities does this internship offer for aspiring data professionals?
You'll gain hands-on experience in KPI design, advanced SQL/DBT, and stakeholder management, all within a fast-paced fintech environment. This role is designed to build a strong foundation for your data analytics career.
Description
Join SumUp's Global Operations Data & Insights Team as a Data Analyst Intern. Our core mission is to build the best customer experience in fintech by delivering an effortless journey to all our merchants. You'll be instrumental in fostering a data-driven culture across Operations, partnering closely with Customer Support teams to define and track key metrics. This role involves creating impactful visualizations that empower stakeholders to make daily decisions directly influencing the Operation strategy.
This internship provides exceptional learning opportunities, including how to design robust KPIs and dashboards that inform daily operational decisions, master best practices for SQL, data modeling, and scalable analytics in a fast-moving fintech environment using DBT, and effectively partner with stakeholders to tell a compelling data story and drive measurable outcomes.
What You'll Do
- Contribute to intuitive, self-service dashboards for Customer Support and Operations Leadership, leveraging modern AI to make data faster to access, easier to understand, and quicker to act on.
- Help define and maintain Key Performance Indicators (KPIs) that measure the success of our Support Service Model and agent productivity/quality.
- Explore data, visualize insights, and support stakeholders to take clear and actionable decisions.
- Utilize DBT to maintain data models with SQL that retrieve and transform data, with guidance from senior team members.
- Document analyses, monitor metric performance, and help identify trends and opportunities for improvement.
- Collaborate with data analysts, analytics engineers, and product owners to turn business questions into insights and recommendations.
- Support cross-functional projects that implement data-driven strategies within Operations.
What You'll Need
- Currently pursuing or recently completed a degree in a quantitative field (e.g., Data Science, Statistics, Computer Science, Economics, Engineering).
- Academic or project experience in data analysis (coursework, capstones, hackathons, or internships). Exposure to customer support data is a plus.
- Basic proficiency in SQL (SELECT, JOIN, aggregations) and eagerness to learn data modeling best practices. DBT is a plus.
- Knowledge of data quality checks and basic ETL concepts.
- Experience building dashboards or reports (Tableau preferred; Power BI, Looker, or similar also welcome) from coursework or projects.
- Ability to translate business questions into metrics and simple analyses, with a focus on clarity and impact.
- Strong communication skills to explain findings to both technical and non-technical audiences.
- Growth mindset: comfortable receiving feedback, asking questions, and iterating on your work.
- Collaborative approach and the ability to manage tasks independently with guidance when needed.
Our Culture
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