The Story Behind the Role

As a 1st-Level IT Support Specialist, how does this role directly contribute to the company's commitment to 'Appreciation, Innovation, and Collaboration' beyond just solving technical issues?

Our 1st-Level IT Support isn't just about closing tickets; it's about being the friendly, reliable face of our technical infrastructure. When you efficiently resolve an issue, you're directly enabling a colleague to focus on their innovative work, showing appreciation for their time and effort. You're the first line of collaboration, ensuring everyone has the tools they need to connect and contribute seamlessly. Your proactive approach in documenting solutions and creating user guides also fosters a more self-sufficient and collaborative environment, truly embodying our core values.

The job mentions supporting users with 'standard software and systems' and configuring 'end devices'. Given the company's focus on technological innovation, what opportunities are there for a 1st-Level Support team member to engage with new technologies or contribute to system improvements?

While your primary focus will be on ensuring smooth day-to-day operations with our existing systems, we absolutely encourage curiosity and growth! As a company rooted in innovation, we're constantly evaluating new tools and processes. We value your insights from the front lines; often, the 1st-level team identifies recurring issues that can be solved with new technologies or better configurations. You'll have opportunities to participate in pilot programs for new software, contribute to internal knowledge base improvements, and even propose solutions that enhance our overall IT landscape. Your individual onboarding is tailored to foster this kind of development, ensuring you can evolve with our tech stack.

Description

Our client is a leading company in the development and production of high-precision measuring devices for the process industry. With over 50 years of experience, the company offers tailored solutions for measuring pressure, temperature, and level. Quality, customer proximity, and technological innovation are central to their work. Headquartered near Oldenburg, Germany, their products are distributed worldwide.

We are looking for an IT Support Specialist (m/f/d) for 1st-Level Support to strengthen our client's team immediately. This role is crucial as the first point of contact for IT-related inquiries, ensuring smooth operations and a positive user experience across the organization.

What You'll Do

Act as the first point of contact for IT disruptions, service requests, and problems.
Structure and document inquiries, escalating complex tickets to higher support levels.
Provide support to users in the use of standard software and in the employed systems.
Set up and configure end devices such as PCs, laptops, and smartphones.
Maintain user accounts and manage access rights.
Create user-friendly instructions for various IT topics.

What You'll Need

Relevant experience in 1st-Level Support or comparable IT experience.
Good knowledge of Windows and/or Linux systems.
Experience in setting up end devices.
Proficiency in managing user accounts.
Basic knowledge of user administration.
Communicative, helpful, and solution-oriented.
Reliable and friendly, even in stressful situations.
Fluent German in written and spoken word.

Our Culture

The company cultivates a culture of appreciation, innovation, and strong collaboration within a supportive team environment. They prioritize quality and technological advancement while offering individual growth opportunities through thorough onboarding and promoting work-life balance with flexible working hours and home office possibilities.

Mitarbeiter IT-Support (w/m/d)